Remote Customer Service Representative

1 day ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

This position offers a unique opportunity to join a dynamic team as a remote customer service representative.

As part of our global workforce, you will be responsible for delivering exceptional customer experiences through proactive communication and problem-solving skills.

With a strong command of the English language, you will effectively handle inbound and outbound calls, providing timely solutions to customers' inquiries and concerns.

Key responsibilities include resolving customer issues on the first call, researching and retrieving information to support customer needs, accurately documenting interactions, and guiding customers through options to find the best solutions.

Additionally, you will follow established scripts, policies, and procedures while utilizing available resources, protecting customer privacy, and escalating complex issues to the appropriate team members.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

We offer a comprehensive benefits package that includes health coverage, dental coverage, in-house dental assistance, meal allowances, performance bonuses, and opportunities for career growth and promotion.

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
What We Offer

Our company is committed to creating a positive work environment that supports the well-being of our employees. We provide regular breaks, flexible scheduling, and employee shuttle services.

Work Environment

This role operates in a professional office environment with minimal distractions. The ideal candidate should be able to work independently and manage multiple priorities effectively.

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