Vendor Partnership Coordinator

6 days ago


Makati City, National Capital Region, Philippines Canva Full time

At Canva, we're dedicated to delivering exceptional support experiences for our global community. As a Service Vendor Management Specialist, you'll play a pivotal role in ensuring the smooth operation of our BPO partners.

This position offers an excellent opportunity to grow into a BPO operations expert, focusing on solving real-world challenges, managing escalations, and driving process improvements. You will work closely with internal teams and external partners, supporting tasks like access provisioning, queue management, and performance reporting.

Your contributions will directly enhance our ability to deliver best-in-class support, ensuring Canva's mission of empowering the world to design is upheld.

Main Responsibilities:

  • Assisting in managing vendor escalations, queue movements, and roster updates to ensure daily operations run seamlessly.
  • Collaborating with internal IT and workforce teams to troubleshoot vendor access and performance-related challenges.
  • Supporting the preparation of key operational reports and participating in weekly performance meetings.
  • Facilitating onboarding and offboarding processes for vendor staff while maintaining accurate records.
  • Monitoring service-level adherence and highlighting improvement areas during team reviews.
  • Providing administrative support for vendor travel, team celebrations, and cross-team/group/supergroup shadowing initiatives.


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