Customer Service Representative with Technical Expertise

5 days ago


Quezon City, National Capital Region, Philippines Neks Job Philippines Full time
About the Job

We are seeking a highly skilled and experienced Customer Service Representative with technical expertise to join our team at Neks Job Philippines. The ideal candidate will be responsible for providing exceptional customer service and support, ensuring that customers' requests are managed in an appropriate and timely manner.

Key Responsibilities:
  • Answering incoming calls from customers and addressing their inquiries or requests
  • Servicing customer needs and resolving issues efficiently
  • Developing, organizing, and maintaining accurate files
  • Delivering a high caliber of service in a friendly, confident, and informed manner
Requirements

To be successful in this role, you will need:

  • At least a High School or SHS graduate
  • At least 6 months of Telco/Tech experience
  • Excellent English communication skills
  • Excellent customer service, problem-solving, and multitasking skills
  • Superb computer skills
  • A willingness to work on site
Benefits

As a valued member of our team, you can expect:

  • Paid training
  • Competitive salary plus allowances


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