Microsoft Expert Analyst

5 days ago


Cebu City, Central Visayas, Philippines Avepoint Full time
About AvePoint

We are committed to investing in our people and creating a culture where agility, passion, and teamwork drive our success. At AvePoint, we believe in empowering our employees to take initiative, learn from others, and craft their careers.

As a Senior Service Desk Analyst, you will be part of our team that helps clients leverage Microsoft Technologies to achieve more. You will work directly with our partner, FSI Strategies, providing exceptional service to our clients.

Job Description:

As a Senior Service Desk Analyst, you will be responsible for handling advanced technical issues, providing mentorship to Analysts, and configuring VPNs. You will also manage SharePoint site creation, Microsoft Teams administration, and server application troubleshooting.

Key Responsibilities:
  1. Escalation point for advanced tickets
  2. Mentor Analysts for escalated tickets and show the most efficient steps to resolution
  3. Priority tickets submitted by a sensitive client or white glove user
  4. Advanced infrastructure and server troubleshooting
  5. VPN configuration and troubleshooting
Benefits:
  • Competitive salary
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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