Quality Analyst

2 weeks ago


Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

Summary:

The Quality Analyst is responsible for training and quality analysis, working closely with both onshore and offshore managers to ensure high training and quality standards for assigned portfolios/teams. This role involves identifying process gaps, conducting training, and ensuring compliance with quality expectations.

Key Responsibilities:

  • Develop expertise in claims management across assigned portfolios.
  • Analyze training and quality needs to identify and address process and educational gaps.
  • Conduct new hire and refresher training, including assessments.
  • Create an engaging learning environment suited to various learning styles.
  • Serve as a subject matter expert, supporting team members in meeting quality expectations.
  • Meet individual productivity and audit goals on a weekly basis.
  • Assist offshore and training managers in implementing training and quality-related processes.
  • Develop and maintain training materials, including presentations and process guides.
  • Conduct quality calibrations to align team members with quality and process standards.
  • Collaborate with portfolio managers to address quality gaps and improvement opportunities.
  • Perform quality audits, analyze data, and strategize with managers to improve quality outcomes.

Skills and Qualifications:

  • Previous experience in a training and quality role, preferably in a healthcare or claims management setting.
  • Extensive knowledge of Commercial and Government Insurance plans, eligibility, and medical billing.
  • Strong understanding of HIPAA, PHI guidelines, CPT, ICD-10, UB, HCFA, and 837 terminologies.
  • Excellent interpersonal and customer service skills.
  • Strong attention to detail, problem-solving, and analytical skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with Google Suite (Google Drive, Sheets, etc.).
  • Excellent verbal and written communication skills.
#J-18808-Ljbffr
  • Quality Analyst

    3 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - Degree Holder - Undergraduates are welcome to apply - With at least 1 year of experience as Quality Analyst in a BPO SETTING- Amenable to work onsite

  • Quality Analyst

    2 days ago


    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    Job purposeThe Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides Quality, Training and...


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Tasq Staffing Solutions is seeking a skilled Quality Assurance (QA) Analyst to join our team. As a QA Analyst, you will play a key role in ensuring the quality of our services by conducting audits, tracking performance, and identifying areas for improvement.Job DescriptionAs a QA Analyst, you will be responsible for:Conducting audits to ensure quality...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you're working. QA has become synonymous with the software development process and technology products. However, jobs in quality...


  • Cebu City, Central Visayas, Philippines JobTarget Full time

    Data Quality AnalystThe Data Quality Analyst will be responsible for ensuring the accuracy, consistency, and reliability of data used across the organization. This role involves analyzing data sets, identifying data quality issues, and collaborating with stakeholders to implement corrective actions. The ideal candidate will have a strong analytical...

  • Quality Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Coca-Cola Europacific Aboitiz Philippines Inc. Full time

    Job Title: Quality AnalystReporting RelationshipsReporting to: Quality Assurance Team LeaderAt Coca-Cola Europacific Aboitiz Philippines, we are driven by our purpose to Refresh the Philippines and Make a Difference – continuously leading the beverage industry with our Great People, Great Beverages, Great Execution, and Great Partners. As we continue to...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...


  • Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

    About the RoleWe are seeking an experienced Senior Quality Analyst Manager to join our team. In this role, you will be responsible for managing a team of 15-20 quality analysts, providing them with feedback and coaching to improve their performance. You will also analyze data and use it to make recommendations to reduce errors and improve process...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    The Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by conducting tests...


  • Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    We are seeking an experienced Call Center Quality Analyst to join our team at Datamatics CMS PH.The ideal candidate will be responsible for monitoring and evaluating customer interactions across various channels to ensure quality standards are met.Key Responsibilities:Monitor and evaluate customer interactions across various channels.Provide regular feedback...

  • Quality Analyst

    5 days ago


    Cebu City, Central Visayas, Philippines Linda Hausermann & Associates Full time

    Job title: Quality AnalystAccount: Consumer ElectronicsWork Schedule: Shifting Schedule (Morning, Mid, Graveyard)Work Arrangement: Onsite (HM Tower, W Geonzon St, Cebu City)Salary Package: (up to 50,000) - Offers a relocation packageStart date: ASAPHeadcount: 2QUALIFICATIONS:Minimum of 2 years in college, preferably a bachelor's degreeMinimum 2 years of...


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    About the RoleThe Quality Analyst will be responsible for ensuring high-quality outcomes in our healthcare clients' operations. This involves analyzing data, identifying areas for improvement, and implementing process changes as needed.Key ResponsibilitiesAnalyze client data to identify trends and areas for improvementDevelop and implement quality assurance...


  • Cebu City, Central Visayas, Philippines Jollibee Group Full time

    Title: Analyst, Quality Assurance (Danao, Cebu)TheQuality Assurance Analystis responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    The QA Analyst will be responsible for evaluating software applications, identifying defects, and ensuring the delivery of high-quality products at CallTek. The ideal candidate should have strong analytical skills, attention to detail, and experience in software testing methodologies.About the PositionDevelop, execute, and maintain test plans, test cases,...


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Job Summary:The Compliance and Quality Analyst will be responsible for ensuring quality compliance within the account, reviewing calls/completed cases for adherence to internal/regulatory guidelines, and collaborating with supervisors to share quality performance issues and provide regular reports on overall performance and trends.Main Responsibilities:Audit...

  • Quality Analyst

    3 weeks ago


    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    QA Analyst (Cebu)Work Arrangement: Work Onsite dailyShift Schedule | Restdays: US Business hours (8pm is the earliest shift while 10pm is the latest shift) | Fixed working hoursEducational Requirement:Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associate's Degree (2yrs.)College GraduateWork Experience:1. Must have 2-4 years of handling...

  • Quality Analyst

    17 hours ago


    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    QA Analyst (Cebu)Work Arrangement: Work Onsite dailyShift Schedule | Restdays: US Business hours (8pm is the earliest shift while 10pm is the latest shift) | Fixed working hoursEducational Requirement:Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associate's Degree (2yrs.)College GraduateWork Experience:1. Must have 2-4 years of handling...


  • Cebu City, Central Visayas, Philippines JobsAvenuePH Full time

    Performance Bonus, Employee Recognition ProgramGovernment Mandated BenefitsInsurance Health & WellnessDisability Insurance, Health Insurance, Life Insurance, HMOEmployee Discount, Sleeping QuartersProfessional DevelopmentBereavement Leave, Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Vacation LeaveDescriptionAbout the Role:We are looking...


  • Cebu City, Central Visayas, Philippines Jollibee Group Full time

    Job Description The Quality Assurance Analyst is responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the basis of samples...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Quality Assurance AnalystRequisition ID: 28706City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions...