Home-Based Customer Support Representative

7 days ago

Rizal, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Job Overview

We are seeking skilled professionals to support our customer service initiatives.

As a key member of our team, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within a reasonable distance from our location.

Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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