Benefits Professional

1 week ago

Barcelona, Philippines beBeeBenefits Full time $90,000 - $120,000
Job Overview

The Benefits Specialist is a pivotal role within the organization, responsible for providing employer support for benefit inquiries from assigned customers in North America.

This client-facing position requires building strong relationships with customers, effective case management, and offering tier II support for questions from the Employee Contact Center.

Key Responsibilities:
  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer to resolve appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create SOPs for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and engage other leaders when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE-related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of customer business needs and practices.
Requirements:
  • 3+ years in US benefits is required.
  • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.
What We Offer:

We value diversity, equality, and inclusion. Our employees enjoy excellent time away from work programs, comprehensive wellness initiatives, and competitive pay and benefits. We encourage personal and professional growth, and offer opportunities for volunteer days and community impact through Dayforce Cares.

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