Remote Customer Service Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

Job Title: Customer Service Representative

About the Role:

This is a unique opportunity to work as a customer service representative in a remote setting. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer issues, and promoting products and services.

We are looking for someone who is highly motivated, able to multitask, and has excellent communication skills.

The successful candidate will have prior experience working in a call center environment, be proficient in Microsoft Office, and have a strong command of the English language.

Key Responsibilities:
  • Inbound and Outbound Calls: Handle incoming inquiries, proactively reach out to existing customers, and promote new products and services.
  • Problem-Solving: Resolve customer issues on the first call through effective problem-solving.
  • Information Retrieval: Research and retrieve information across systems to support customer needs.
  • Documentation: Accurately document interactions and process claims.
  • Customer Guidance: Guide customers through options to find the best solutions.
  • Adherence to Scripts and Policies: Follow scripts, policies, and procedures while using available resources.
  • Data Protection: Protect customer privacy and handle sensitive information appropriately.
  • Issue Escalation: Escalate complex issues to the appropriate team members.
  • Training and Development: Stay current with training, updates, and program knowledge.
  • Attendance and Scheduling: Maintain consistent attendance and adhere to scheduling requirements.
Qualifications:
  • Age Requirement: Must be 18 years or older.
  • Educational Background: High school diploma or equivalent.
  • Call Center Experience: Previous call center experience.
  • Work-from-Home Experience: Work from home experience.
  • Linguistic Skills: Strong command of the English language.
  • Typing Speed: Typing speed of 20+ WPM.
  • Internet Connection: High-speed internet connection.
  • Microsoft Office Proficiency: Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Operating System Familiarity: Familiarity with Windows operating systems.
  • Troubleshooting and Multitasking: Skilled in troubleshooting and follow-up, able to multitask and self-manage effectively.
  • Interpersonal Skills: Excellent interpersonal skills.

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