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Account Management Representative

2 weeks ago

Manila, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time

We are seeking a highly motivated Account Management Representative to join our team at Eastvantage Business Solutions Inc. As an Account Management Representative, you will be responsible for supporting and nurturing client relationships, driving business growth, and delivering exceptional client experiences.

Key Responsibilities:
  • Collaborate closely with our Customer Success Managers to support and nurture client relationships, delivering tailored solutions that meet their needs.
  • Manage administrative tasks, including preparing documents such as job requests, quotations, and other necessary materials, to ensure seamless workflows.
  • Communicate effectively with internal stakeholders, including the profiling team and support teams across Europe, to maintain efficient communication channels.
  • Handle customer support requests by gathering information and accurately inputting data into SmartHub using standardized processes, ensuring timely resolutions.
  • Process customer website update requests and input them accurately into the system, maintaining data integrity.
  • Prepare renewals of quotations based on previous agreements using HubSpot, ensuring clarity and accuracy in client interactions.
  • Schedule and coordinate meetings between Customer Success Managers and customers, including sending reminders and follow-up communications, to drive business growth.
  • Oversee the management of an inbox for test lead responses from university clients to student inquiries, ensuring timely and appropriate responses, enhancing the overall client experience.
Requirements:
  • At least 1-2 years of relevant experience, preferably in administrative roles or customer support, demonstrating a strong understanding of client needs.
  • Tech savvy with proficiency in Microsoft Excel and familiarity with tools like SmartHub, Outlook, and other education management systems, showcasing adaptability and a willingness to learn.
  • A background in higher education is preferred but not required, highlighting the importance of transferable skills.
  • Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively, driving productivity and efficiency.
  • Detail-oriented, with the ability to work independently and with minimal supervision, demonstrating self-motivation and discipline.
  • Comfortable with repetitive tasks while maintaining a high level of accuracy, showcasing attention to detail and a commitment to excellence.
  • Excellent written and verbal communication skills in English, with a friendly and professional approach when interacting with clients, highlighting effective interpersonal skills.
  • A proactive, disciplined, and adaptable attitude with a positive mindset and a service-oriented, problem-solving approach, driving business results and client satisfaction.
  • Able to work-onsite for the first 3 months and transition afterwards to a work-from-home setup and mid-shift schedule, demonstrating flexibility and a willingness to adjust to new situations.