Remote Customer Service Representative

15 hours ago

Davao City, Davao, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Customer Service Opportunity

Angeles City, PH
• Full-Time
• Hourly

We're seeking a professional and enthusiastic Customer Service Representative to support our inbound and outbound customer service initiatives. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.

You'll need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To succeed in this role, you must have prior call center experience, reside within 80km of our office, and possess strong communication skills. We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Benefits Include:

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage
  • Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people
Equal Opportunity

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications, with a commitment to equal opportunity and a work environment free from discrimination.

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