Remote Customer Service Representative

8 hours ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title

We are seeking a highly skilled and motivated customer service professional to join our team as a remote call center representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and wants to grow their career in the customer service industry.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a comprehensive benefits package that includes:

  • HMO Coverage plus a dependent
  • Dental Coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition gifts
Working Conditions

This job operates in a professional office environment. The role is largely sedentary and involves sitting/standing for long periods while using a computer and headset. May be required to move or lift objects up to 40 pounds occasionally.

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