Mobile Solutions Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeExpert Full time $114,100 - $204,400
Senior Technical Support Engineer, Mobile

Mobile Applications and SDKs Expertise

Join a fast-growing tech startup as a Senior Technical Support Engineer for mobile applications and SDKs. This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

Key Responsibilities:
  • Provide top-notch technical support for mobile developers integrating our SDKs into their apps.
  • Work closely with engineering teams to reproduce, debug, and escalate mobile-specific issues.
  • Serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Collaborate with customers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.
Requirements:
  • Strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.
Nice to Have:
  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
  • A passion for building developer enablement and support from the ground up.
  • Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
  • A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making.
Benefits

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most.

In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.

Apply Now

At our company, we believe success isn't defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability.

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