Cross-Border Account Manager

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

About Us

We are a leading fintech platform that empowers businesses to manage, grow and succeed with our cross-platform solution.

Job Description

We are seeking an experienced Cross-Border Account Manager to ensure exceptional service delivery to our clients. As the Cross-Border Account Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

The ideal candidate will have experience in a customer-facing role, preferably in the fintech industry. You should have excellent communication skills, both written and verbal, and be able to present complex information in a clear and concise manner.

  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction

  • Work in the Australian time zone, and handle key accounts

  • Liaising with internal departments to ensure client needs are fulfilled effectively

  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Stay up-to-date on product development and the latest releases

  • Conducting business reviews to ensure clients are satisfied with their products and services

  • Keeping up on trends, changes, and competitor actions that might affect the client

  • Bring in new ideas and craft approaches to delight our customers

Required Skills and Qualifications

To be successful in this role, you will need:

  • 1 to 2+ years experience in a customer-facing role, preferably in the fintech industry

  • Significant experience in a SaaS environment targeting SMBs or enterprise companies

  • Proactive problem-solving skills and the ability to work independently

  • Excellent communication skills, both written and verbal

  • A passion for start-ups or dynamic environments

Benefits

We offer a competitive salary with performance-based incentives, comprehensive benefits package including health insurance, remote work flexibility with a supportive and collaborative team environment, and opportunities for career advancement and professional development.

Our Culture

We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

  • Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.

  • Results: We're doers who overcome obstacles with a can-do attitude.

  • Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join us in delivering exceptional service and driving customer satisfaction. If you are a proactive problem-solver with a passion for customer success, we want to hear from you.

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