Customer Experience Specialist

Job Title: Quality Control and Customer Experience Specialist\As a market leader in business process optimisation, we help organisations automate and transform their operations. We work collaboratively with customers to deliver bespoke solutions that meet and exceed their business needs.\We're trusted by industry leaders because of our dedicated customer...

As a key player in the jewellery and luxury watch insurance industry, we are seeking an individual to fill the role of Customer Relations Consultant.This is an exciting opportunity for someone who thrives in a fast-paced environment, prioritizes customer satisfaction, and excels in administrative support.The ideal candidate will be responsible for delivering...

Customer Service LeaderThis leadership role oversees the end-to-end customer service function, including managing contact center operations and driving continuous improvement.Key Responsibilities:Lead a team of customer service managers, team leads, and associates to optimize performance and achieve business objectives.Establish key performance indicators...

Customer Experience StrategistThe ideal candidate will drive the Customer Experience strategy, taking ownership of setting standards and ensuring their implementation across the organization. S/he will evaluate these standards regularly and make adjustments as needed.In support of the over-all Customer Experience strategy, s/he will act as a CX ambassador...

Customer Service Representative Job DescriptionThis role is responsible for providing exceptional customer service to clients via telephone or email, resolving issues and answering inquiries in accordance with company standards.Main Responsibilities:The entry-level Customer Service Representative will typically only receive and/or place basic and routine...

Are you passionate about creating seamless customer experiences? Do you thrive in dynamic environments where no two days are ever the same?About this roleWe are seeking a skilled Workforce Management Specialist to join our team. In this role, you will be responsible for monitoring and managing real-time agent adherence, service levels, and productivity...

Select how often (in days) to receive an alert:The CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP DU and are evaluated regularly and...

Key Roles and Responsibilities:Lead a Team to supervise customer experience and implement effective strategies.About the RoleThe Customer Experience Supervisor oversees the efficient operation of the customer experience unit, ensuring that all customer interactions are handled professionally and effectively. This role involves supervising a team of customer...

· Supervise and lead the customer experience team.· Provide guidance, support, and training to team members.· Conduct performance evaluations and provide feedback.Customer Interaction Management:· Monitor and manage customer interactions across various channels (phone, email, chat, social media).· Ensure timely and effective resolution of customer...

JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...