Product Success Strategist

17 hours ago


Mandaluyong City, National Capital Region, Philippines MedsGo Full time

At MedsGo, we are seeking a Product Success Strategist to join our team. This role is ideal for an individual with experience in customer-facing roles and a strong understanding of SaaS or tech product environments.

Job Overview

A Product Success Strategist plays a crucial role in ensuring customers understand and maximize the value of our products. They focus on guaranteeing that products meet customer needs, provide guidance on usage, and promote customer satisfaction.

Main Responsibilities
  • Customer Onboarding and Training: Lead customers through onboarding, ensuring they comprehend key features and best practices for using our product.
  • Product Adoption: Guide customers on how to use our product effectively, promoting its full potential to improve business outcomes.
  • Product Usage Monitoring: Track product usage patterns, identify any obstacles or barriers to adoption, and suggest improvements to drive better engagement.
  • Customer Feedback: Collect and communicate customer feedback to product teams to guide future development and product improvements.
  • Customer Communication: Serve as the go-to expert on our product for customers, handling queries and troubleshooting issues.
  • Account Growth: Identify opportunities for product upsells or cross-sells to enhance customer outcomes.
  • Collaboration with Sales: Work closely with the sales team to ensure alignment and handover of customers from sales to product success.
  • Proactive Problem Solving: Address and resolve customer challenges with our product, ensuring a smooth experience and satisfaction.
Requirements
  • Education: A degree in Business, Marketing, Product Management, or a related field.
  • Experience: 2-5 years in a customer-facing or product management role.
  • Skillset: Strong communication, problem-solving, and project management skills.
  • Personal Traits: Proactive, detail-oriented, and able to work both independently and with a team.


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