Operational Excellence Specialist
2 days ago
We are seeking a highly skilled Process Transformation Expert to join our team. This individual will be responsible for driving business problems within the service journey, redesigning processes, and leveraging automation and AI applications to achieve transformative results.
Key Responsibilities:- Identify opportunities for new processes or fundamental shifts in existing ones, driving 0-1 initiatives.
- Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation.
- Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.
- Collaborate with Business Applications to ensure solution designs represent a fundamental shift and align with business intent.
- Support prompt design, decision tree logic, and automation flows within the broader business context.
- Track and interpret performance metrics to evaluate initiative success and identify opportunities for further innovation.
- Document frameworks, playbooks, and best practices for repeatable improvement and cross-team alignment.
- 3–5 years of experience in service operations, continuous improvement, or CX strategy with a proven track record of driving 0 to 1 initiatives.
- Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
- Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
- Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
- Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
- Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.
Thumbtack values diversity and is an equal opportunity workplace. We strive to create a work environment where everyone can thrive.
-
Operational Excellence Specialist
1 day ago
Makati City, National Capital Region, Philippines beBeeExcellence Full time $90,000 - $120,000Job OverviewThis role is ideal for someone who thrives on optimizing business processes, automating workflows, and enabling teams to work more efficiently.We are looking for a tech-savvy Operational Excellence Specialist to optimize the tools, systems, and workflows that drive our operations.About the RoleThis key role enables teams through technology and...
-
Operations Excellence Specialist
19 hours ago
Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time ₱5,000,000 - ₱8,000,000Operations Excellence SpecialistWe are seeking an accomplished Operations Excellence Specialist to oversee and optimize our company’s operational processes. The ideal candidate will possess a strong background in inventory management, workflow optimization, and supply chain logistics.Key ResponsibilitiesOptimize inventory levels, minimizing discrepancies...
-
Channel Partner Excellence Operations Specialist
2 weeks ago
Makati City, National Capital Region, Philippines beBeeOperations Full time $60,000 - $80,000Job Title:Excellence Operations SpecialistJob Description:We are seeking a highly skilled Excellence Operations Specialist to join our team. In this role, you will be responsible for supporting the Channel Management group, helping to launch new distribution partners and products, and ensuring consistency of processes surrounding S&P Global Commodity...
-
Operations Excellence Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱6,000,000 - ₱8,000,000Job Overview:Operations Excellence SpecialistWe are seeking a highly skilled Operations Director to join our team. The successful candidate will be responsible for developing and implementing effective call center strategies and operations.The ideal candidate will have proven experience in managing staff effectively, improving systems and processes, and...
-
Operational Excellence Specialist
2 days ago
Makati City, National Capital Region, Philippines beBeeBusiness Full time $45,000 - $60,000Job OverviewAs a Business Systems Analyst, you play a crucial role in optimizing internal tools and systems to drive operational excellence. This position requires someone who thrives on turning complexity into clarity and enabling teams through technology.We are looking for a tech-savvy individual who can streamline systems, automate workflows, and help...
-
Operational Excellence Specialist
19 hours ago
Makati City, National Capital Region, Philippines beBeeoperations Full time ₱600,000 - ₱800,000About Our Operations RoleWe are seeking an experienced professional to oversee and optimize our company's operational processes, ensuring seamless execution and high productivity.The ideal candidate will have a strong background in inventory management, workflow optimization, and supply chain logistics.
-
Operational Excellence Specialist
2 days ago
Quezon City, National Capital Region, Philippines beBeeProjectManagement Full time $28,800 - $38,400Project Management OpportunityWe're seeking a skilled project manager to help our growth partner agency streamline internal operations and optimize workflows for forward-thinking, mission-driven brands. You'll work closely with early-stage startups, Healthtech, Fintech, HR tech, Climatech, and other purpose-driven clients across the UK, US, and Europe.This...
-
Director of Operational Excellence
2 weeks ago
Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱5,744,000 - ₱8,192,000Senior Operations LeaderThis is an exciting opportunity to drive operational excellence, lead strategic initiatives and contribute to business objectives.Strategic Planning: Contribute to fiscal year planning for the organization, shaping direction and priorities for the upcoming year.Budget Preparation: Prepare the budget, ensuring effective allocation of...
-
Operations Excellence Specialist
2 days ago
Makati City, National Capital Region, Philippines beBeeProgram Full time ₱720,000 - ₱1,234,567About the RoleEnhance user experience and internal operations by optimizing policies and processes.Your Responsibilities:Promote safety for users by initiating projects that improve quality and efficiency of Trust and Safety programs.Maintain and update significant Trust and Safety programs like Thumbtack Guarantee, Solution Center, Non-Discrimination...
-
Director of Operational Excellence
2 weeks ago
Makati City, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000Operational Leader: Driving Business SuccessKey Responsibilities:To lead and contribute to the growth and success of the organization through effective operational strategies.Required Skills and Qualifications:Leadership experience in operations or consulting services.Strong financial acumen and budgeting skills.Ability to drive cost control and process...
