
Remote Travel Industry Customer Service Specialist
7 days ago
We are looking for a Customer Support Representative to join our team. This is a fully remote role that involves handling customer inquiries and providing support via live chat and email.
As a Customer Support Representative, you will be responsible for:
- Responding to customer inquiries in a timely and professional manner
- Assisting with booking cancellations and changes
- Coordinating with suppliers to meet customer needs
- Defining and executing service protocols and workflows
- Contributing to the company's internal knowledge base and external info portal
- Offering product and process improvements to increase productivity and customer satisfaction
Key Skills and Qualifications
- Strong analytical and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Flexible working hours
- Experience with computer software (Gmail, Google Docs etc.)
- Experience with online support software (an advantage)
- Experience with online customer support (an advantage)
- Self-driven and motivated individual who can work independently
- Fast learner
- Strong proficiency in English; knowledge of other languages is an advantage
Job Benefits
This role may require occasional weekend and evening shifts. The job offers a great opportunity to work with a dynamic team and make a real impact on customer satisfaction.
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