Remote Travel Industry Customer Service Specialist

7 days ago


Sorsogon, Bicol, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000
Customer Support Representative Job Description

We are looking for a Customer Support Representative to join our team. This is a fully remote role that involves handling customer inquiries and providing support via live chat and email.

As a Customer Support Representative, you will be responsible for:

  • Responding to customer inquiries in a timely and professional manner
  • Assisting with booking cancellations and changes
  • Coordinating with suppliers to meet customer needs
  • Defining and executing service protocols and workflows
  • Contributing to the company's internal knowledge base and external info portal
  • Offering product and process improvements to increase productivity and customer satisfaction

Key Skills and Qualifications

  • Strong analytical and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Flexible working hours
  • Experience with computer software (Gmail, Google Docs etc.)
  • Experience with online support software (an advantage)
  • Experience with online customer support (an advantage)
  • Self-driven and motivated individual who can work independently
  • Fast learner
  • Strong proficiency in English; knowledge of other languages is an advantage

Job Benefits

This role may require occasional weekend and evening shifts. The job offers a great opportunity to work with a dynamic team and make a real impact on customer satisfaction.



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