Remote Customer Service Representative

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000
Job Overview

We are seeking a skilled professional to provide exceptional customer service to our diverse portfolio of clients. In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing excellent service.

Detailed Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established protocols while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Key Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
Benefits

This position offers a unique opportunity to work remotely and enjoy a flexible schedule. If you are looking for a challenging and rewarding career, we encourage you to apply.

About the Role

This is a full-time position that requires a strong work ethic and excellent communication skills. If you have a passion for customer service and are looking for a new challenge, we would love to hear from you.

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