Compliance Workforce Manager

Job OpeningWe are seeking a seasoned executive to spearhead our workforce management team.Key Responsibilities:Create schedules that meet operational needs, ensuring exceptional customer satisfactionAdjust schedules based on real-time scenarios and provide overtime/voluntary time off for efficient resource allocationMonitor queues in real-time, tracking...

Job OverviewThe WF Center of Excellence is a core component of the Workforce Management Team, responsible for scheduling and consultative support for both customer-facing and non-customer-facing associates.Key Responsibilities:Promote collaboration with supported LOB Operations leaders and WF Short Term Planners onshore to ensure staffing requirements are...

Job Description and Qualifications:· At least College level· years' related work experience in WFM functioning as Supervisor/Team Lead in a BPO setting.· Assist the WFM Manager in developing and implementing workforce planning strategies to align staffing levels with business needs and operational goals· Support the forecasting process by analyzing...

Duties and Responsibilities:The Workforce Specialist is responsible in monitoring and reporting real time call traffic via workforce management application.• Conduct real time monitoring (shift schedule and break adherence).• Administer intraday changes (if needed).• Make recommendations to leaders to improve productivity and compliance.• Communicate...

Our organisation is seeking a highly skilled Workforce Planning Manager to join our team.Job DescriptionThe successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and...

Workforce Optimization Team Lead RoleWe are dedicated to revolutionizing workforce management for organizations worldwide. Our goal is to provide a comprehensive solution for companies seeking to build high-performing teams and streamline their operations.This role is a critical part of our team, responsible for ensuring optimal staffing levels and managing...

Workforce Manager Job DescriptionThis role is responsible for leading WFM operations in a fast-paced BPO environment, overseeing forecasting, staffing, and scheduling to optimize workforce performance.The ideal candidate will have strong leadership skills with experience managing a WFM team, expertise in forecasting, scheduling, capacity planning, and...

Unleash Your Talents with UsHi there, our futureWorkforce Scheduler Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology,...

Who are we seeking?A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You're the kind of leader who can coach a diverse BPO team across sales/service/back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated...

OverviewNezda is hiring for Senior Workforce Management-Real Time Analyst.QualificationsGraduate of any courses.With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Job DescriptionRegular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate...