Operations Manager

12 hours ago

Province of Palawan, Mimaropa, Philippines beBeeAdministrative Full time $40,000 - $80,000
Operations Manager Job Description

This Operations Manager role is an exciting opportunity for a skilled professional to join our team and take on key responsibilities in managing daily operations. The successful candidate will be responsible for direct message communication with clients, email filtering and responses, phone call screening and prioritization, scheduling coordination, estimation support, and project management.

Job Highlights:
  • Work Arrangement: Work from home
  • Working Hours: Monday to Friday, 8am - 5pm Australian Eastern Time

The ideal candidate should have strong experience in email management systems, particularly Outlook, excellent communication skills, and proficiency in Excel for cost tracking and project management. Additionally, the candidate should have experience with CRM systems, project management tools like Trello, and lead qualification and basic marketing support.

Responsibilities:
  • Filter and prioritize incoming emails using existing email filing system
  • Screen and filter incoming phone calls using software tools
  • Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations
  • Support estimation processes by following up with part-time estimator on delivery commitments and deadlines
  • Assist with variation estimate processes including sketch preparation, documentation, and support tasks
  • Manage CRM pipeline during transition to new platform
  • Qualify incoming leads to identify genuine prospects versus tire-kickers
  • Support social media marketing initiatives and lead generation activities
  • Ensure proactive communication with clients regarding project updates and potential delays
  • Upload and organize position descriptions and business documents in Trello for team access
Requirements:
  • Strong experience with email management systems and CRM systems
  • Excellent communication and organizational skills
  • Proficiency in Excel for cost tracking and project management
  • Experience with project management tools like Trello
  • Understanding of industry terminology and processes preferred

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