Global Mobility Solutions Manager

3 days ago

Taguig, National Capital Region, Philippines beBeeServiceDelivery Full time ₱800,000 - ₱1,200,000

Our company is seeking a highly skilled and experienced professional to join our team as a Service Delivery Manager. As a key member of our operations team, you will be responsible for managing a team of relocation coordinators, providing day-to-day service delivery to clients, and driving process improvements.

Key Responsibilities:

  • Manage a team of Relocation Coordinators through mentoring, performance reviews, salary administration, and the Performance Management process.
  • Process improvement identification and implementation, partnering with Operations leadership to select best practices and implement them.
  • Actively participate in client discussions to achieve client goals, participating in client internal business engagement as needed.
  • First contact in the escalation process for all transferee issues that cannot be resolved by team members.
  • Team with Director, Global Account Mgmt. and/or Account Manager to achieve client goals by maintaining and measuring metrics through an audit-driven environment.

Qualifications and Skills:

  • 1-3 years operational management experience preferred
  • 3-5 years relocation experience (In-house Global Mobility or RMC) required
  • Strong ability to lead teams, recruit, manage, and develop staff
  • Strong problem-solving and conflict resolution skills
  • Financial/accounting knowledge preferred
  • Understanding embracing the direction/strategy of our relocation services
  • Strong oral and written skills in French and English

Why Join Us?

We offer a dynamic work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

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