Process Innovation Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTransformation Full time $100,000 - $150,000

Unlocking the Potential of Process Innovation

About the Role

As a Process Innovation Specialist, you will be a key contributor to transforming service experiences through operational excellence and strategic enablement.

Our team collaborates closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys. We redesign them with AI-enabled automation and processes to create efficient service experiences for our operations team and effective experiences for our customers and pros.

  • Identify opportunities for radical process shifts and drive 0-1 initiatives that achieve breakthrough results.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for transformative impact.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

Key responsibilities include:

Process Innovation Expertise
  • Apply strong process thinking to simplify complex systems, reduce handoffs, and eliminate waste.
  • Drive 0-1 initiatives that achieve radical change and improve operational effectiveness.
  • Develop and implement process redesign solutions that leverage AI and automation.

To succeed in this role, you must bring:

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