Customer Relationship Representative

1 week ago

Davao City, Davao, Philippines beBeeClientSupport Full time ₱750,000 - ₱1,125,000

As a Client Support Liaison, you will be the primary point of contact for assigned clients, handling their inquiries and concerns in a professional and empathetic manner. This role requires excellent communication skills, both written and verbal, to effectively resolve issues and maintain a positive client experience.

Key Responsibilities:
  • Manage real-time communication with VIP clients via chat, voice, and email
  • Handle sensitive feedback and high-value interactions with empathy and professionalism
  • Resolve service issues directly when possible; escalate critical concerns with full context
  • Document all client interactions in a secure database and internal folders
  • Track onboarding progress, status reports, and contract communications
  • Collaborate with internal teams to meet client needs promptly
  • Uphold a 10-minute maximum response time during working hours
Schedule and Time Zone:

This is a full-time position that requires flexible scheduling to accommodate rotating rest days and 12-hour shifts. The ideal candidate must be available to work during the designated Central Time zone hours.

Qualifications:
  • 3+ years of experience in a client-facing role, preferably with VIP or high-profile clients
  • Exceptional written and verbal English communication skills
  • Proven ability to manage demanding personalities and de-escalate tense situations
  • Strong organizational skills and attention to detail
  • Comfortable with 12-hour shifts and rotating rest days
  • Familiarity with collaboration tools such as ClickUp, Google Workspace, Zoom, and Telegram

As a successful Client Support Liaison, you will have the opportunity to develop strong relationships with our clients and contribute to the growth and success of our organization. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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