Customer Service Representative with Negotiation Skills
1 day ago
At Uni-Dravo Commercial Corporation, we value exceptional customer service skills as a cornerstone of our business strategy. Our organization prioritizes effective communication and conflict resolution to ensure seamless interactions with clients.
Salary and Benefits
While compensation details are not specified, it is clear that the company provides a comprehensive benefits package to attract top talent in the field of customer service.
Job Description
As a Customer Service Representative with this company, you will be responsible for handling diverse customer interactions with empathy and professionalism. Your ability to negotiate effectively and resolve disputes will be crucial in maintaining client relationships and driving business growth.
Required Skills and Qualifications
Key qualifications for this role include excellent verbal and written communication skills, strong problem-solving abilities, and attention to detail when documenting customer interactions. Additionally, you must possess exceptional customer service skills, enabling you to handle difficult conversations and irate customers professionally and empathetically.
Benefits
One of the key requirements is having an updated driver's license, indicating the need for reliable transportation. This suggests that the company may require or prefer candidates who can travel or commute to various locations for work-related purposes.
Key Responsibilities
Some of your key responsibilities may include:
- Negotiating payment arrangements with customers
- Developing creative solutions for payment issues and disputes
- Documenting customer interactions accurately
- Providing exceptional customer service to handle irate or upset customers professionally and empathetically
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