Collection Operations Lead Philippines
6 days ago
Location: Bonifacio Global City, Philippines (Hybrid: 3 days in-office, 2 days remote)
Estimated Salary: ₱750,000 - ₱1,200,000 per annum (based on experience and qualifications)
About the RoleThis is a key leadership position within our Philippines operations, responsible for managing the collections team and driving business growth. As a seasoned professional with 5+ years of managerial experience, you will lead by example and foster a culture of excellence within the department.
Key Responsibilities- Team Management: Establish and manage a high-performing collections team, ensuring that all staff members are equipped with the necessary skills and knowledge to meet their roles and responsibilities.
- Collections Strategy: Develop and implement effective collections strategies to meet monthly KPIs, collaborating closely with cross-functional teams to optimize operations.
- SOP Development: Create and enforce collections Standard Operating Procedures (SOPs), ensuring regulatory compliance and adherence to best practices.
- Performance Reporting: Prepare regular performance reports for management, highlighting areas of improvement and opportunities for growth.
To be successful in this role, you must have:
- A Bachelor's degree with 5+ years of managerial experience in collections roles (finance, lending, or banking).
- Proven experience managing desk, field, and agency teams.
- Proficient in Google Sheets and MS Excel.
- Strong English communication skills.
As a seasoned professional, you are comfortable working in a fast-paced environment and have excellent problem-solving skills. You are also an effective communicator and leader who can motivate and inspire your team to achieve their best.
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