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Director Product Management Leader

1 week ago

Manila, National Capital Region, Philippines Mastercard Full time

About Us

At Mastercard, we empower individuals to go further in life by making them more connected, mobile, and secure. We do this by bringing together our technology and innovation, partnerships, and networks to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

The Role

We are seeking an experienced Director Product Management Leader who will be responsible for managing customer acquisition and engagement programs across Southeast Asia (SEA) division. The role involves executing account plans, driving program success, improving utilization of CAE assets, and managing multiple stakeholders across the APAC region.

Responsibilities

  1. Serve as the primary point of contact for clients to oversee the launch of new programs and grow existing programs effectively within the CAE product suite.
  2. Act as an expert and advocate for CAE assets to achieve revenue targets for the SEA division.
  3. Develop and lead client account plans including program management, strategic planning, campaign & marketing plans, P&L forecasting, and fostering client relationships.
  4. Collaborate with sales specialists and solution engineers to ensure program requirements are well documented.
  5. Review program enhancement requests and assess feasibility with cross-functional teams.
  6. Work closely with customer service and business operations teams to enhance program operations.

Requirements

  • Strong program management skills with ability to multitask and project manage effectively.
  • Self-starter, independent, problem solver with speed.
  • Experience working in international matrix organizations, managing diverse stakeholders effectively.
  • Strong understanding of loyalty and customer engagement needs of FI's and FinTech's.
  • Proven ability to establish collaborative working relationships with internal and external partners.
  • Excellent verbal, written communication, and presentation skills.