Director Product Management

3 days ago

Manila, National Capital Region, Philippines Mastercard Full time

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director Product Management Summary
Customer Acquisition & Engagement (CA&E) is part of Mastercard services suites of capability and responsible for driving new customer acquisition, deepening customer relationship and engagement. This delivers both revenue and differentiation for the Company. We do this by bringing world-class cutting-edge technology, experience, and expertise of running innovative programs across the world.

The role is responsible for managing CA&E programs with strategic accounts in Southeast Asia (SEA) division. The role will focus on executing account plans, driving program success, improving utilization of CAE assets, program review with KPIs tracking, and program operation management. The role reports to Director, Program Management & Growth Initiatives (SEA) and requires working closely with multiple stakeholders across the APAC region, including regional product, implementation, legal, customer service, operations, and sales teams. The individual should have a blend of strong cross-functional project skills and a business analyst mindset to drive program excellence. At the same time, identify opportunities to increase CAE assets penetration per client. This role demands strong client relationship skills, a hands-on execution mindset, and the ability to work independently. The individual will also support the commercialization of global and regional CAE products by localizing them leveraging local market insight, landscape, and assessing regulatory implications.

The Role

The responsibilities of the role include the following:

  1. Serve as the primary point of contact for clients for end-to-end support to oversee the launch of new programs and grow existing programs effectively within the CAE product suite.
  2. Act as an expert and advocate for CAE assets and achieve revenue targets for the SEA division.
  3. Develop and lead client account plans including program management, strategic planning, campaign & marketing plans, P&L forecasting, and fostering client relationships.
  4. Collaborate with sales specialists and solution engineers ensuring program requirements are very well documented in the form of BRD/SD/CRs etc.
  5. Review the program enhancement requests and assess the feasibility of enhancements working in partnership with the cross-functional team.
  6. Work closely with customer service and business operations teams to enhance program operations.
  7. Gather market intelligence to stay informed about industry developments and competitive dynamics.

All About You

  1. Strong program management skills with the ability to multitask and project manage effectively.
  2. Self-starter, Independent, Problem solver and ability to drive strategy to execution with speed.
  3. Experience working in international matrix organizations, managing diverse stakeholders effectively.
  4. Strong understanding of loyalty and customer engagement needs of FI's and FinTech's.
  5. Experience in the payment industry, running customer engagement programs is preferred.
  6. Proven ability to establish collaborative working relationships with internal and external partners and ability to influence and drive business objectives.
  7. Excellent verbal, written communication, and presentation skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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