Team Leader

4 days ago


Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly: Humanly is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.

We help our clients represent, protect and grow their brands. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We have a presence in multiple locations across several countries, which include the Philippines, India, and the United States.

What We Offer: At Humanly, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

As a Team Leader, you will be responsible for providing the best customer experience for your clients through your team. You must drive the performance of your teammates for them to continuously hit their goals.

You will coach and manage them and act as a bridge between your teammates and other departments.

The key responsibilities of a Team Leader include:

  • Managing day-to-day planning and operations of your team;
  • Making sure that each of your teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organizing and handling the team and making sure everyone adheres to their schedules;
  • Training and helping in the development of your team by conducting team huddles and coaching sessions;
  • Evaluating the strengths and weaknesses of your teammates;
  • Offering solutions for your team's growth and development;
  • Creating reports of your team's performance and documenting feedback from your client;
  • Managing issues that might arise, including HR-related ones;
  • Thinking of solutions creatively;
  • Acting as the liaison between management and your team.

To be successful as a Team Leader, you should have:

  • At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Minimum of two years experience supporting a financial campaign;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools;
  • Flexibility and willingness to work on different shifts.

  • Sales Team Leader

    5 days ago


    Pasig, National Capital Region, Philippines MK KITCHEN Full time

    About the RoleWe're looking for a skilled Sales Team Leader to drive revenue growth and expand our customer base at MK KITCHEN.The successful candidate will have:Sales Expertise: Proven experience in sales, with a strong understanding of the sales process and dynamics.Leadership Skills: Ability to lead and motivate a sales team, driving sales performance and...

  • Sales Team Leader

    7 days ago


    Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time

    Nutral Herbal Corporation is a pioneering startup dedicated to enhancing the well-being of the Filipino community through premium-quality nutraceutical products. Our Telesales Marketing Company operates within the Retail Health and Personal Care products Industry, leveraging in-house digital platforms and telesales agent teams to serve our markets.The RoleWe...

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Skills: Excellent written and oral communication skills Working knowledge of Excel and other Microsoft tools Experience in handling team of 40ppl Graduate from any stream Willing to work in any shift. ExperienceMinimum 4 years' experience US calling process.Job ResponsibilitiesDistribution of Workload to team membersHelping the team in...

  • Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines Fpsinc Full time

    Company OverviewFpsinc is a global organization that puts culture and employees first. We are a rapidly growing company employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.We invest in our people and put culture first because we believe that happy,...

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced...

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is in search of an Account Receivable Team Lead to work at the Pasig office. The initial screening interview will be conducted via phone.Requirements:- Graduate of a 4-year course- Minimum of 1 year as a Supervisor for Business Process Outsourcing (BPO) Healthcare Accounts in the United States- At least 1 year of experience as a team lead in Accounts...

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications:- Bachelors degree of any course- At least 2 years of Team Lead experience in a BPO setup- Must have blended account experience (Voice and Non Voice)- Must have sales background experience- Amenable to work onsite in Pasig and/or Taguig on a shifting schedule- Competitive salary awaits you


  • Pasig, National Capital Region, Philippines Spark Culinary Concepts Inc Full time

    **Role Overview:**The Food Service Team Leader will be responsible for leading the front-of-house team and ensuring a positive guest experience.This role requires strong leadership, excellent communication, and the ability to efficiently manage daily operations.The ideal candidate will have previous supervisory or managerial experience in hospitality and...


  • Pasig, National Capital Region, Philippines Energy Development Corporation Full time

    We are seeking an experienced IT Infrastructure Leader to join our team at Energy Development Corporation. The successful candidate will be responsible for leading the design, implementation, and management of our technology infrastructure, ensuring that it is secure, scalable, and reliable.About the RoleThe IT Infrastructure Leader will work closely with...

  • Recruitment Leader

    10 hours ago


    Pasig, National Capital Region, Philippines Michael Page Full time

    We are looking for an experienced Recruitment Leader to join our team at Michael Page.About Our TeamOur team is comprised of dedicated professionals who are passionate about recruitment and talent acquisition.Job Responsibilities:Develop and implement recruitment strategies and processes that meet hiring needs.Lead the recruitment team in sourcing,...

  • Billing Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines Rentokil Initial Full time

    Rentokil InitialRentokil Initial is an international business services company employing 62,900 colleagues across 90 countries.We strive to protect people and enhance lives, for example by controlling pests and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation, and technology. Listening and acting on...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    Job Title: Financial Operations LeaderAt WHR Global Consulting, we are seeking a seasoned leader to oversee our Accounts Payable (AP) operations. As a Financial Operations Leader, you will be responsible for ensuring the accuracy and efficiency of our financial processes.The successful candidate will have a proven track record of leading high-performing...

  • Team Lead

    6 days ago


    Pasig, National Capital Region, Philippines ClearSource Full time

    ClearSource is a company passionate about its core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. If you share our passion for creating an exceptional customer experience, we are looking for you to join our team as a Team Leader serving our client in the Solar Campaign.Job DescriptionAttend weekly one-on-one...


  • Pasig, National Capital Region, Philippines Sourcefit Full time

    Drive Business Growth and Transformation through Strategic LeadershipWe are looking for a results-driven Organizational Effectiveness Leader to join our team at Sourcefit. As a strategic leader, you will be responsible for implementing and localizing programs and initiatives that aim to enhance organizational effectiveness and talent capabilities across our...


  • Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

    The Technology Solutions Leader will be responsible for driving our technology vision and delivering innovative solutions that meet business needs. This is a unique opportunity to join a forward-thinking organization and make a meaningful impact.Main Objectives:Develop and maintain a comprehensive technology strategy.Lead cross-functional teams to deliver...


  • Pasig, National Capital Region, Philippines The Results Companies Full time

    About The Results CompaniesCareer DevelopmentWe're a company that's passionate about helping our employees grow and develop their careers. As a Team Performance Coach, you'll have the opportunity to work with a talented team of agents and leaders to drive performance and exceed client expectations.This role involves directly managing team of 10 or more...


  • Pasig, National Capital Region, Philippines IPM Construction and Development Corporation Full time

    Business Financial Leader Wanted at IPM Construction and Development Corporation! We are seeking an experienced professional to join our dynamic team and drive business growth through effective financial management.About the Company:IPM Construction and Development Corporation is a leading real estate developer with a proven track record of success. Our...


  • Pasig, National Capital Region, Philippines TraxionTech Inc Full time

    Role OverviewWe are seeking an experienced Enterprise Expansion Leader to join our team at TraxionTech Inc. This role will be responsible for driving revenue growth and expanding our presence nationwide.The ideal candidate will have a strong background in business development, with experience in implementing operational changes to increase revenues and...

  • Brand Growth Leader

    7 days ago


    Pasig, National Capital Region, Philippines Michael Page Full time

    About the RoleThis is a unique opportunity to join our client as a Brand Growth Leader, responsible for driving brand growth initiatives across a dynamic regional landscape. As a key member of the team, you will develop and implement brand strategies that align with regional and global objectives, leveraging your expertise in brand management and commercial...

  • Innovation Leader

    6 days ago


    Pasig, National Capital Region, Philippines SUDS PREMIER Full time

    Opportunity Overview:Join Suds Laundry as we launch a revolutionary new franchise business model that will redefine service standards and customer convenience across the Philippines.As the Sales Business Development Leader, you will play a critical role in driving the growth and success of this initiative.Responsibilities:Develop and execute strategic plans...