Food Service Team Leader

7 days ago


Pasig, National Capital Region, Philippines Spark Culinary Concepts Inc Full time

**Role Overview:**

The Food Service Team Leader will be responsible for leading the front-of-house team and ensuring a positive guest experience.

This role requires strong leadership, excellent communication, and the ability to efficiently manage daily operations.

The ideal candidate will have previous supervisory or managerial experience in hospitality and possess strong organizational and multitasking skills.

  • Lead and train front-of-house staff, including servers, hosts, and receptionists.
  • Conduct pre-shift briefings to communicate expectations and updates.
  • Ensure staff are knowledgeable about the menu and service standards.
  • Oversee daily operations, coordinating with kitchen staff to manage order flow.
  • Address guest concerns and handle emergencies with professionalism.

Responsibilities:

Team Management:

  • Lead and train front-of-house staff, including servers, hosts, and receptionists.
  • Conduct pre-shift briefings to communicate expectations and updates.
  • Ensure staff are knowledgeable about the menu and service standards.

Service Quality:

  • Monitor service quality and presentation.
  • Ensure cleanliness and hygiene standards are maintained.
  • Promptly resolve any issues affecting the guest experience.

Administrative Tasks:

  • Assist with scheduling, record-keeping, and managing guest databases.
  • Generate reports on reservations and guest feedback.
  • Collaborate on implementing policies, marketing programs, and managing restaurant equipment.
  • Oversee delivery and reservation apps.

Requirements:

  • Previous supervisory or managerial experience in hospitality.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in reservation systems and basic computer applications.
  • Able to work in a fast-paced environment and stay calm under pressure.
  • Knowledge of food and beverage operations is an asset.
  • Flexibility to work evenings, weekends, and holidays.
  • Bar and barista knowledge is a plus.

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