Team Lead

6 days ago


Pasig, National Capital Region, Philippines ClearSource Full time

ClearSource is a company passionate about its core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. If you share our passion for creating an exceptional customer experience, we are looking for you to join our team as a Team Leader serving our client in the Solar Campaign.

Job Description
  • Attend weekly one-on-one meetings with your leader to implement decisions and execute resulting action items.
  • Hold weekly one-on-one meetings with direct reports to build relationships of mutual trust, create accountability around their dreams and career goals, teach and assess implementation of ClearSource leadership training tools, confirm attainment of KPIs outlined in their respective Role Definitions, follow up on commitments made, and update People Analyzer weekly and administer Performance Self-Assessment to direct reports monthly.
  • Conduct a weekly team meeting with direct reports to review production results, perform root cause analysis and resolution of issues, and identify opportunities to recognize good performance.
  • Maintain consistent focus on agent performance by performing daily review of all performance metrics by agent, ensuring accuracy of reports and providing analysis on performance and productivity-related concerns, gathering additional information as necessary to accurately assess performance, developing, implementing, and ensuring execution of all action items related to performance improvement opportunities, following all appropriate processes, providing documented weekly coaching to agents using the 5-step coaching process with all necessary follow-ups on improvement opportunities, and providing accurate and timely assistance to customers.

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