Operations Support Analyst
3 days ago
Trends Group, Inc. is looking for an Operations Support Analyst to join our team. As a key member of our Operations team, you will be responsible for providing support to our clients and ensuring the continuity of our services.
You will accomplish all assigned tasks by the Shift Manager in a timely and effective manner, following effective and efficient processes and complying with escalation protocols. You will also report significant events to the Shift Manager and participate in shift turnovers.
This position requires excellent communication skills, both written and verbal, as well as the ability to work collaboratively with other team members to improve workflows, documentations, standards, and processes.
Key Responsibilities:
- Achieve all assigned tasks by the Shift Manager in a timely and effective manner.
- Provide support to clients and ensure the continuity of our services.
- Report significant events to the Shift Manager and participate in shift turnovers.
- Contribute to the knowledge and information relevant to Service Operations.
- Collaborate with other team members to improve workflows, documentations, standards, and processes.
Availability Management:
- Evaluate availability and capacity-related issues and provide suggestions.
Critical Skills and Qualifications:
- Bachelor's degree in any IT related field such as Computer Studies, Computer Engineering, Information Technology, or Electronics Engineering.
- At least 1 year of working experience in a SOC Operations environment OR have undergone the TRENDS Cadetship Program.
- Trainings and/or certifications on IT Service Management, IT Infrastructure, Cybersecurity, and Information Security are required.
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