Implementation Specialist

1 week ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Title: Sr. Implementation Specialist

At TASQ Staffing Solutions, we are seeking a highly skilled and experienced Sr. Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for managing multiple accounts during their implementation, working directly with our customers to deploy a range of products within our workplace platform, and driving a streamlined implementation plan following the client's guidelines for scaled onboarding.

Key Responsibilities:
  • Manage multiple accounts during their implementation, ensuring timely and successful onboarding.
  • Work directly with our customers to deploy a range of products within our workplace platform, providing expert guidance and support.
  • Develop and execute a streamlined implementation plan, following the client's guidelines for scaled onboarding.
  • Deliver engaging enablement sessions to successfully onboard key user roles, ensuring customers derive maximum value from their investment in our platform.
  • Represent the client as a domain and product expert in customer interactions, driving industry-leading NPS scores.
Requirements:
  • 3-6 years of experience managing relationships with software (SaaS) or services clients in either a B2B sales or account management role.
  • 3-6 years of implementation experience or experience managing or driving projects for customers.
  • Strong verbal and written English communication skills, both internally and externally.
  • Presentation skills and ability to work effectively in a team environment.
  • Previous experience in a startup environment and using Salesforce or another CRM platform is a plus.
  • Knowledge of change management skills and experience with deadlines.
  • Amenable to working on a night shift schedule and a hybrid setup (2-4x RTO/month) in MOA Pasay, Philippines.


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