
Client Service Representative
1 week ago
This role involves providing exceptional support to customers through various communication channels, ensuring timely and effective resolutions to their queries. The ideal candidate will have a strong background in customer-facing roles, particularly in the loan or mortgage sector.
Responsibilities:- Respond to customer inquiries with professionalism and courtesy via email, phone, or live chat platforms.
- Document all interactions, including issues, compliments, and complaints, for accurate tracking and analysis.
- Assist customers in navigating our application process as needed, providing guidance and support throughout their journey.
- A minimum of 5 years of experience in customer service roles within the financial services industry.
- Superb communication, problem-solving, and collaboration skills.
- Excellent written and verbal communication abilities, with proficiency in using customer communication tools and software.
- Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
- Bachelor's degree or equivalent work experience in a related field.
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