Building Management Systems Specialist
1 week ago
The Building Management System (BMS) Engineer will play a pivotal role in ensuring the day-to-day solution maintenance, collaborating with other engineers, and supporting our team to achieve excellence in service delivery.
This role is responsible for delivering client reports in line with agreed SLAs, requiring a strong technical understanding of the Avani product suite.
The position reports to the Head of Customer and is directed on a day-to-day basis by the Customer Success Team Lead. Developing strong working relationships with the Customer Success team is a key requirement of this role.
Key Responsibilities- Deliver process ownerships as per agreed SLAs
- Resolve support issues efficiently
Qualifications/Experience
- A tertiary qualification in Engineering (preferably Building Services, Electrical or Mechanical Engineering)
- 2-5 years' experience in building services and a high-level understanding of data flows within a building
- Experience in TridiumNiagara or any other similar integrated control systems
- Plus if you have experience in BMS and are familiar with building HVAC operations
- A passion for driving change through data and tech
- Basic networking knowledge and basic windows server knowledge to conduct preliminary troubleshooting
- Experience in troubleshooting in Tridium Niagara or any other BMS/controls system
- Excellent organisation and prioritisation skills to manage routine workflows and ad hoc escalations
- Excellent communication skills to write summaries of issue investigation and to provide practical feedback to process owners
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