Product Support Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Job Summary

Apollo is seeking a dedicated and knowledgeable person to join their team as a Product Advocate. This role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills.

The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to the company's values-driven culture.

Key Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
Requirements
  • Minimum proven experience of 2 years in at least one entry-level tech support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Excellent communication skills, both written and verbal, with an empathetic approach.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency with support tools, including live chat and ticketing systems and knowledge base management platforms.
  • Background in SaaS or technology-focused roles.
Preferred Qualifications
  • Knowledge of the company's products, features, and integrations.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Relevant certifications, such as ITIL Certification.
Benefits

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

Apply Now

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