
Scheduling Coordinator Role
7 days ago
A scheduling coordinator is needed to ensure that client needs are met by matching them with care providers who are not only available but also the right personal and professional fit.
- Coordinate Schedules: Manage client and care provider schedules using internal scheduling software.
- Analyze Care Needs: Analyze care needs, provider skills, preferences, and availability to make the best possible match.
- Engage with Care Professionals: Engage with care professionals and clients to confirm or adjust assignments.
- Participate in Team Meetings: Participate in daily team meetings to address scheduling gaps and optimize processes.
- Communicate Schedule Changes: Use internal tools (e.g., scheduling systems, MS Teams) to track and communicate schedule changes.
- Make Outbound Calls: Make outbound calls to care professionals to confirm assignments, coordinate shift details, or offer additional work.
- Value Structure: You value structure and thrive in predictable, well-organized workflows.
- Collaborative Team Player: You're a collaborative team player who enjoys working in a supportive environment.
- Analytical Thinking: You bring a mix of analytical thinking and emotional intelligence to your work.
- Attention to Detail: You take pride in planning ahead and making thoughtful, effective matches.
- Effective Communication: You're detail-oriented and communicate with clarity, empathy, and professionalism.
- Experience: Previous experience in scheduling, coordination, or care management (preferably in healthcare).
- Verbal and Written Communication Skills: Excellent verbal and written communication skills.
- Multitasking and Organizational Abilities: Strong multitasking, organizational, and critical thinking abilities.
- Comfortable Making Outbound Calls: Comfortable making outbound calls and coordinating in real-time.
- Software Proficiency: Proficient in—or willing to learn—multiple software platforms (training provided).
- Language Skills: Strong fluency in spoken and written English.
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