Technical Support Specialist

2 weeks ago


Iloilo City, Western Visayas, Philippines TGI Full time
Job Description

The Technical Support Specialist will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. This role requires excellent problem-solving skills and a strong commitment to delivering exceptional customer service.

Key Responsibilities
  • Provide first-line support for client technical issues via phone, email, or onsite visits
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up

In addition to these key responsibilities, the successful candidate will also be responsible for maintaining accurate and up-to-date records of support requests, resolutions, and technical procedures. They will contribute to creating and updating knowledge base articles and user guides to ensure seamless technical support.

Requirements
  • Bachelor's degree in Information Technology, ECE, Computer Science, or a related field
  • 1-2 years of experience in an onsite technical support role; fresh graduates are welcome to apply
  • Familiarity with a broad range of IT hardware and software solutions
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills


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