Total Quality Improvement Specialist
5 days ago
About Us
We are Offshore Business Processing, a leading provider of business solutions. Our mission is to deliver high-quality services that meet the needs of our clients.
Job Description
We are seeking a highly skilled Total Quality Manager to join our team. The ideal candidate will have a strong background in process improvement, quality management, and leadership.
- Develop and implement quality strategies and policies to achieve organizational goals.
- Analyze and improve process efficiency through data-driven decision making.
- Collaborate with cross-functional teams to identify opportunities for improvement.
- Communicate effectively with stakeholders at all levels.
- Manage and maintain quality management systems and processes.
- Identify and mitigate risks to quality and customer satisfaction.
Required Skills and Qualifications
- Bachelor's or Master's Degree in Business Management or equivalent.
- Six Sigma Green Belt / Black Belt certified.
- 5+ years of experience in process improvement, quality management, and/or related field.
- 3+ years of solid supervisory experience in the same field.
- Excellent written and verbal English communication skills.
- Highly proficient in using MS Office, Access, and Visio.
- Able to lead teams across multiple locations to ensure successful delivery.
- Strong analytical and problem-solving skills.
- Demonstrated business acumen and experience managing all aspects of program, including communicating with stakeholders and directing teams and resources.
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