Process Improvement and Quality Manager

6 days ago


Pasig, National Capital Region, Philippines Stealth Monitoring Full time

We are seeking an organized and methodical individual to join our team as a Quality Assurance Analyst. In this role, you will be responsible for ensuring the quality and integrity of our services.

About the Position

You will work collaboratively with our teams to monitor calls and email responses, ensuring timely and effective delivery. Your attention to detail and analytical skills will enable us to maintain our high standards of quality and customer satisfaction.

Your success will be measured by your ability to identify areas for improvement and implement strategies to enhance overall quality. By doing so, you will contribute to our mission of delivering exceptional services to our clients.

Key Responsibilities and Expectations
  • Monitor calls and email responses to ensure timely and effective delivery.
  • Identify areas for improvement and implement strategies to enhance overall quality.


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