Multilingual Customer Experience Specialist
2 days ago
Customer Service Associate Job Summary
">We're seeking a highly skilled Customer Service Associate to join our dynamic team. As a key member of our customer-facing staff, you'll play a vital role in delivering exceptional service and support to our customers.
">About the Role
">This is an exciting opportunity for someone with a passion for customer service to join our company and take their career to the next level. You'll work closely with our team to respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
">Responsibilities
">- ">
You will be responsible for responding to customer inquiries via phone, email, chat, and social media.
">">Resolve customer complaints and concerns in a timely and professional manner.
">">Provide product recommendations and information to customers.
">">Work collaboratively with our team to achieve sales targets and improve customer satisfaction.
">">Maintain accurate records of customer interactions and transactions.
">">Participate in ongoing training and development to enhance your skills and knowledge.
">">
Requirements
">- ">
A minimum of 12 months of contact center experience.
">">Strong written and verbal communication skills.
">">Ability to work in a fast-paced environment and handle multiple priorities.
">">Proficiency in Spanish language and culture.
">">High school diploma or equivalent required.
">">Valid language certification for non-native speakers.
">">
Benefits
">We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
">How to Apply
">If you're passionate about customer service and want to take your career to the next level, apply now
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