Remote Customer Service Representative

6 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

MCI specializes in delivering tailored customer service solutions to meet the diverse needs of our clients.

We're looking for enthusiastic Call Center Representatives to support a range of inbound and outbound customer service initiatives for well-known clients.

In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

The ideal candidate will possess:

  • Be at least 18 years old
  • Have a high school diploma or equivalent
  • Have previous call center experience
  • Have work from home experience
  • Have strong command of the English language
  • Have a typing speed of 20+ WPM
  • Have a high speed internet connection
  • Be familiar with Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Be skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning

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