
Security System Coordinator
1 day ago
This role is responsible for overseeing live video feeds of all sites monitored by a leading solutions provider.
The Surveillance Monitor plays a critical part in reducing risk, ensuring safety, and maintaining compliance across monitored properties.
Key Responsibilities:- Monitor live video feeds across multiple facilities
- Issue disciplinary action as needed with the approval of the CHRO
- Identify and document unauthorized staff departures and clock out employees who leave while still punched in
- Monitor entrances/exits and provide access for staff and approved visitors at high-security locations
- Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately
- Watch designated areas including:
- Medication carts
- Cash drawers
- Food supply rooms
- Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up
- Record all incidents, observations, and enforcement actions in a daily log
- Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation
- Review and store footage needed for internal investigations or external reporting
- Assist your supervisor with any work-related tasks as requested, taking initiative where possible
- Remain informed and compliant with regulations and standards, including relevant governing bodies, as well as company policies and procedures
- Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
- Maintain confidentiality of all records, especially those relating to client treatment or financial information
- Participate in external and internal audits/surveys as directed by the supervisor
- Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance
- Respond to after-hours alerts or calls to verify and investigate security-related issues
- Assist with onboarding new monitoring tools or upgrades to surveillance systems
- Participate in periodic drills or simulations of emergency response procedures
- Test access control systems, cameras, and communication lines to ensure reliability
Prolonged periods sitting at a desk and working on a computer. Frequent meetings via video or phone; occasional in-person site visits. Remote. Fast-paced, deadline-driven environment with collaborative teams.
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