IT Systems and Services Expert

2 days ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000
Job Summary

This role focuses on delivering high-quality technical support for IT systems and services, ensuring the security, integrity, and efficiency of operations.

Key Responsibilities
  • Cloud Infrastructure Support: Ensure system and data security is maintained at a high standard, safeguarding client network integrity.
  • Intune Device Management: Configuration profiles, Compliance profiles, Endpoint Security Baselines & Hardening, Application deployments and patching, Exposure management, Cloud security management across AWS and Azure environments via Defender for Cloud and AWS security hub.
  • Proactive Maintenance:
    • Build, maintain, and manage clients' infrastructure.
    • End-to-end system stability and performance.
    • Incident and problem management.
    • Patch and vulnerability management.
  • Monitoring Performance:
    • Monitor company systems to ensure issues are escalated and resolved.
  • Microsoft 365 Support:
    • Microsoft support (Exchange Online, SharePoint, MS Teams, OneDrive).
    • CSP & SPLA Service Management (Microsoft 365 License management and Azure subscription management).
      • Troubleshooting Technical Issues:
        • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.
        • Provide first point or an escalation point from Level 1 across all support tickets.
        • Escalate at the appropriate time any difficult issues to level 3.
      • Reporting:
        • Manage clients' cadence meetings to ensure we maintain a high standard of service.
        • Ensure that reports are maintained and accurate.
      • Integration and Automation:
        • Manage and support integrated systems to ensure relevant data is available at all times.
        • Develop skills in Power Automate and Power Apps and AI/ML tools to help CI/CD processes.
        • Manage the integration between applications to ensure workflows are maintained.
        • Look at automation across systems updates and patching levels.
        • Transition Management:
          • Manage all Managed Service Transitions.
          • Collaborate with the Professional Services team to provide technical assistants to project teams and assume technical project roles as needed.
        • Soft Skills:
          • Build and contribute to service documentation and knowledgebase.
          • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
          • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
        • Change and Release Management:
          • Production support changes delivery.
          • Configuration change management.
          • Knowledge management and documentation.
        • Security:
          • Ensure a secure and protected environment for clients and their systems.
          • Maintain all end-point security and patching levels.
          • Ensure system and data security is maintained at a high standard, ensuring the integrity of the organisation network is not compromised.
          • Ensure that all client dashboards are secure to only the intended client's view.

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