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Operations Management Lead

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time
Job Description

The Strategic Team Coordinator will oversee the day-to-day operations of our service delivery function, ensuring seamless communication and issue resolution. The ideal candidate will have in-depth knowledge of performance metrics and customer service functions, as well as experience in Cargowise and organizational skills.

Key Responsibilities:
  1. Manage and report on service delivery results to Operations Manager.
  2. Develop and implement strategies to improve team performance and productivity.
  3. Coach and mentor team members to enhance their skills and knowledge.
  4. Maintain strong relationships with clients and stakeholders through effective communication and issue resolution.

Requirements:
  • Minimum 2 years of experience as a team leader or supervisor.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Familiarity with internet and MS Office applications.