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Senior Customer Service Manager

2 weeks ago

Manila, National Capital Region, Philippines Remitly, Inc. Full time
About the Role
The Leadership Position for Customer Success Expert is a unique opportunity to join our team in Manila as a leader who can drive growth, improve customer satisfaction, and increase revenue. As a key member of our Customer Success department, you will play a crucial role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to lead a high-performing team of customer success representatives, providing guidance and coaching to help them deliver outstanding results.

Your Key Responsibilities:
  • Lead a High-Performing Team: You will be responsible for leading a team of customer success representatives, providing guidance, coaching, and feedback to help them achieve their goals and objectives.
  • Develop and Implement Business Strategies: You will work closely with senior leaders to develop and implement business strategies that drive growth, improve customer satisfaction, and increase revenue.
  • Collaborate with Cross-Functional Teams: You will collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
  • Monitor and Analyze Performance Metrics: You will monitor and analyze performance metrics to identify areas for improvement and develop strategies to address them.

About You
  • 3+ Years of Experience: You have at least 3 years of experience in a leadership role, preferably in a customer-facing environment.
  • Excellent Leadership Skills: You possess excellent leadership skills, with the ability to motivate and inspire your team to deliver outstanding results.
  • Strong Communication Skills: You have strong communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
  • Results-Oriented: You are a results-oriented individual, with a proven track record of achieving goals and objectives in a fast-paced environment.

Benefits
  • Competitive Salary: You will receive a competitive salary and benefits package.
  • Opportunities for Growth: You will have opportunities for growth and professional development within the company.
  • Diverse and Inclusive Work Environment: You will be part of a diverse and inclusive work environment, where everyone is valued and respected.
  • Flexible Working Arrangements: You will have flexible working arrangements, including remote work options.