Quality Assurance Manager

1 month ago


Manila, National Capital Region, Philippines Gratitude Philippines Full time

About Gratitude Philippines:

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At Gratitude Philippines, we are committed to delivering high-quality programs and educational services that meet the highest standards. We strive to be a leader in our industry, and we need talented professionals like you to help us achieve our goals.

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Job Summary:

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We are seeking an experienced Quality Compliance Manager to join our team. As a Quality Compliance Manager, you will play a critical role in driving quality and process improvement initiatives across the organization. Your primary responsibilities will include:

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  • Directly managing and driving Quality and process improvement initiatives, including Six Sigma/Lean Sigma culture development and delivery of YB and GB training to Process Leads and Supervisors;">
  • In charge of driving Compliance initiatives along with the core Compliance team and ensuring audit completion as per the annual audit plan, which includes ISO, HIPAA, SOC 2, and HITRUST audits;">
  • Helping in creating policies, procedures, and process manuals;">
  • Establishing Process improvement frameworks across the organization and setting up Six/Lean Sigma awareness programs;">
  • Creating Six/Lean Sigma training programs across the enterprise and delivering training to all support personnel on basic QC tools and Six/Lean Sigma principles;">
  • Ensuring project owners complete projects in coordination with Project Leads and process owners;">
  • Developing management view dashboards and reporting progress of process improvement training and programs to management;">
  • Setting up best practice forums and driving Bright Ideas, Replicas, and Eurekas across the enterprise;">
  • Supporting best practice consultation and supervision for direct service staff;">
  • Supporting quality improvement in analyzing, developing, implementing, and coordinating process quality improvement programs designed to deliver high-quality programs and educational services consistent with the agency's clinical and educational frameworks, established practices and systems, contract requirements, and financial goals.">
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Required Skills and Qualifications:

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To be successful in this role, you will need:

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  • A minimum of [insert number] years of experience in quality management, compliance, or a related field;">
  • Proven track record of driving quality and process improvement initiatives;">
  • Experience in leading cross-functional teams and collaborating with stakeholders at all levels;">
  • Excellent communication, interpersonal, and leadership skills;">
  • Ability to analyze complex problems and develop creative solutions;">
  • Strong knowledge of quality management systems, including ISO, HIPAA, SOC 2, and HITRUST;">
  • Familiarity with Six Sigma and Lean Sigma methodologies and tools;">
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines;">
  • Strong analytical and problem-solving skills;">
  • Excellent written and verbal communication skills.">
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Benefits:

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We offer a competitive salary package, including:

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  • A base salary of PHP [insert salary] per annum;">
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off;">
  • Opportunities for career growth and professional development;">
  • A dynamic and supportive work environment.">
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How to Apply:

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If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you



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