Operations Efficiency Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeOperational Full time $60,000 - $80,000

We are seeking an experienced Operations Specialist to join our team. As a key member of our delivery operations team, you will be responsible for designing and implementing operational tools, processes, and reports to ensure consistent and scalable delivery operations.

Key Responsibilities:
  • Design and implement operational tools, processes, and reports to ensure consistent and scalable delivery operations.
  • Identify and address operational bottlenecks and inefficiencies within the Delivery team.
  • Maintain and improve automations, trackers, and templates for core processes.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making.

This role requires strong analytical and problem-solving skills, with experience in Excel (VBA a plus) and comfort working with data tools. Excellent organizational and planning abilities, with great attention to detail, are also essential. Strong communication and stakeholder management skills, with experience working cross-functionally, are required. The ideal candidate is self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.

In this role, you will work closely with cross-functional teams to gather requirements, troubleshoot issues, and ensure process alignment and data integrity. You will also contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
Nice to Have:
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence or similar tooling.

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