Customer Experience Representative
1 month ago
Job Summary
We are seeking a skilled Customer Experience Representative to join our team at Neksjob. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Answer incoming calls from customers and respond to their inquiries and requests in a timely and professional manner.
- Ensure that customer requests are managed efficiently and effectively.
- Maintain accurate and up-to-date records of customer interactions.
- Provide high-quality service to customers, demonstrating a friendly, confident, and informed demeanor.
Requirements
- High School Graduate or Senior High School Graduate.
- Previous customer service experience, preferably in a BPO setting.
- Excellent English communication skills.
- Strong customer service, problem-solving, and multitasking skills.
- Proficient computer skills.
- Availability to work in a shifting schedule.
- Willingsness to work on site.
Why Join Us?
- Competitive salary plus allowances.
- Monthly performance incentives.
- Leave Credits.
- Insurance Coverage.
- HMO.
- Career development and advancement opportunities.
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