Senior Client Liaison

3 days ago

Cavite City, Calabarzon, Philippines beBeeAccountManagement Full time $55,000 - $75,000
Account Management Professional

Serve as the primary point of contact for clients, ensuring clear and effective communication. Manage and resolve account-related issues, working proactively to prevent escalations. To maintain account health, monitor key performance indicators and ensure compliance with policies.

About the Role
  • Servicing Clients: Serve as the primary point of contact for clients, facilitating open communication and resolving issues promptly.
  • Issue Resolution: Identify and address account-related problems in a timely manner, preventing escalations and maintaining client satisfaction.
  • Account Monitoring: Continuously monitor key performance indicators to ensure compliance with established policies and procedures.
  • Collaboration: Coordinate with internal teams to provide seamless support and enhance client experiences.
  • Reporting: Provide periodic reports and insights to clients on account performance, highlighting areas for improvement and opportunities for growth.
Requirements
  • Experience: 3+ years of experience in account management or client-facing roles, with a proven track record of success.
  • Communication Skills: Strong communication skills, enabling effective relationship management and issue resolution.
  • Problem-Solving: Proven ability to analyze complex problems, develop creative solutions, and implement effective strategies.
  • Organization: Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Adaptability: Ability to thrive in fast-paced environments with shifting priorities, while maintaining a proactive approach.
About Pearl Talent

Pearl works with top talent worldwide, connecting them with innovative startups in the US and EU. Our clients have raised significant funding, backed by reputable investors.

Candidates we've hired have achieved remarkable outcomes, including promotions and relocation opportunities.

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