Business Success Consultant

At RingCentral, we're dedicated to empowering our customers with the tools they need to succeed. As a key member of our Customer Success team, you'll play a critical role in ensuring that every user gets the most value out of our products.

The primary responsibility of this position is to champion customer needs, share deep product knowledge, and provide innovative solutions to drive success. To achieve this, you'll build relationships with IT and business executive stakeholders, efficiently communicate internal and external voices, and adapt conversations for technical and non-technical audiences.

This is not just a job - it's an opportunity to make a meaningful impact on our customers' businesses and careers. If you're passionate about customer success, possess excellent communication skills, and are driven by results, we want to hear from you.

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure customers are successfully adopting our platform that aligns to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investments
• Develop customer relationships, building trust and ensuring the customer's needs are met

• Prior experience with Contact Center technology either as with a Contact Center Technology Provider or a role in Contact Center Operations required
• 3-5 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences
• Knowledge of Salesforce

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption, etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation, and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

We're proud to be recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and local BPTW awards in every major location. Our work culture is the backbone of our success, and we're committed to hiring and retaining great people because we know they power our success.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.